Implementation Guides

Here are some Troubleshooting tips:

• Why are my feeds failing?
• Ensure your server can talk to the PureClarity servers and your AccessKey, SecretKey and Region is correct.
• You can activate Debugging under Stores > Configuration > Advanced > Developer > Debug and enable “Log to File”. See the var/debug.log for additional information as to why the feed may not be working.
• Why are the BMZs not showing?
• Check that everything is enabled, and they are being rendered to the screen. Enable Debugging by switching Debug Mode from the Advanced section on the PureClarity Configuration page, to see if the BMZs show the BMZ Ids on the front end.
• If BMZs are being rendered, but there are still not being populated by PureClarity, ensure that the BMZs are configured in the PureClarity admin console, under settings. Check that you have active merchandising campaigns set up.
• My products/categories aren’t updating.
• Ensure that Daily and Index feeds are enabled on the PureClarity Configuration page.
• Ensure that your Index Management contains the PureClarity Indexes, and that your indexing Cron jobs are running.
• How do I show Customer Specific Prices?
• At present PureClarity only support customer specific pricing in Server Side Mode. Read the Server Side Mode section for further information.
• Why is my search autocomplete box not showing?
• Ensure that the DOM Selector is correct. By default results are injected into an element with the class “.columns”. If your theme doesn’t contain this, you can change where the results are injected. Read the Advanced section on modifying the DOM Search Selector for further information.
• Ensure there are no JavaScript errors on the page that could be interfering with the PureClarity client script.